# Creating a Support Ticket on Discord: Do's and Don'ts

When creating a support ticket on Discord, it's important to provide clear and concise information to help the support team understand and resolve your issue as quickly as possible. Here are some do's and don'ts:

# Do's

1. Do Use the Correct Channel: Make sure to create your ticket in the designated support channel. This helps keep the server organized and ensures your ticket will be seen by the right people.
2. Do Describe Your Issue Clearly: Provide a detailed description of the issue you're facing. Include any steps to reproduce the problem, any error messages you've received, and how the issue is affecting you.
3. Do Include Relevant Screenshots or Logs: If possible, attach screenshots or logs that illustrate the problem. These can provide valuable context.
4. Do Be Patient: The support team will work to resolve your issue as quickly as possible. However, complex issues may take time to investigate and resolve.

# Don'ts

1. Don't Use Vague Language: Avoid phrases like "it doesn't work". Instead, describe exactly what isn't working and how it differs from your expectations.
2. Don't Spam the Channel: If you need to add information to an existing ticket, edit your original message instead of sending multiple messages.
3. Don't DM Support Staff Directly: Unless instructed to do so, keep all communication in the support channel so the whole team can assist you.
4. Don't Be Rude or Disrespectful: The support team is there to help you. Being polite and respectful will make the process smoother for everyone involved.